Frequently Asked Questions (FAQ)
What is wireless internet, and how does it work?
Wireless internet, also known as Broadband, is a technology that allows you to access the internet without physical cables. It works by transmitting data through radio waves, enabling devices like smartphones, laptops, and routers to connect to the internet wirelessly.
What areas in Maricopa, Arizona, do you provide wireless internet coverage?
We strive to offer coverage throughout rural Maricopa, including Thunderbird Farms and Hidden Valley areas. Please contact our customer service for specific coverage details at your home.
What are the advantages of choosing wireless internet over traditional wired options?
Wireless internet offers flexibility, mobility and convenience. You can connect multiple devices without the need for physical cables. It’s ideal for homes, businesses and on-the-go connectivity.
What wireless internet plans do you offer, and what are their prices?
We offer 1 residential wireless internet plan, its the best internet we can provide to your home up to 100mbps download and 25mbps upload. Please contact our sales team for the options and pricing on our business plan with speeds up to 900mbs by 900mbs symmetrical service.
How do I set up my wireless internet connection at home or my business?
Setting up your wireless internet is easy. We provide full service installation of your CPE equipment and help you connect all your device to your new Wifi network.
What equipment do I need for a wireless internet connection?
Typically, you’ll need a wireless router and modem, provided by us, and a compatible device (e.g., laptop, smartphone. smart tv) with Wi-Fi capabilities.
Is there a contract or commitment required for your wireless internet service?
No. We offer month-to-month service for $59 a month, no hidden fees, no equipment lease.
What if I experience slow or unreliable internet speeds?
If you’re experiencing slow speeds or reliability issues, please contact our customer support team. We’ll troubleshoot the issue and work to resolve it promptly. Most service calls are within 24 hours.
Do you offer technical support for wireless internet-related problems?
Yes, we provide technical support to help you resolve any issues or concerns related to your wireless internet service. Our support team is available via in person, phone, email, or text.
Can I upgrade or downgrade my wireless internet plan if my needs change?
We only offer one plan, the best internet we can deliver to you. We have a business class plan, contact customer service for details.
What is your cancellation policy for wireless internet service?
Our service is month-to-month, You may cancel at any time, no contract period, no prorations.
How can I pay my wireless internet bill?
We offer various payment options, including automatic billing and in-person payment. Details can be found on your monthly bill.